Privacy Policy

Exa Software Lab LLC ("we," "us," or "our") creates mobile applications (the "Apps"). This policy applies to our productivity apps and explains what information our Apps collect, why we need it, who processes it, and how you can delete it.

1. Information We Collect

• Account information: your name, email address and a password, used to create and sign in to your account. If you sign in through a third-party provider (such as Apple or Google), we receive your name and email address from that provider.
• Your content: the information and preferences you create or enter in the Apps, plus the time zone of your device and your notification settings so reminders arrive at the right time.
• Purchase history: your subscription status and purchase history (for example, product, trial and renewal dates).
• Diagnostics: crash reports, error logs and performance data, along with device model, operating system and app version. These do not include the content you create in the Apps, but they are linked to your account identifier so we can investigate a problem you report.
• Device token: if you allow notifications, a push notification token for your device.
• Feedback: if you use "Report a problem," the message you type, any screenshot you take of the current screen or photo you choose to attach, and your account identifier so we can follow up. The Apps access your photo library only when you pick an image to attach. "Contact support" opens a draft email in your mail app that is prefilled with the app version, your device's operating system and your account identifier; you can edit the draft before sending it.
• Technical information: your IP address and basic device information, recorded in sign-in and server logs for security and kept for a short period.

We do not show ads, use advertising identifiers, or track you across other companies' apps or websites.

2. How We Use Your Information

• To create, authenticate and secure your account.
• To store your content and sync it across your devices.
• To send the reminders you set up.
• To process and manage your subscription.
• To send service emails, such as verification codes and a reminder before a free trial ends.
• To fix crashes and performance problems and to respond to your support requests.

3. Who We Share It With

We do not sell your personal information. We share it only with service providers that help us run the Apps, and only so they can provide that service to us:

• Cloud service providers: securely host our servers, store your account and content, and send service emails.
• Authentication partners: handle account sign-in, including third-party sign-in providers, and send sign-in verification emails.
• Payment processors and subscription management services: process in-app purchases and track subscription status. Payments are processed by the app store you purchase through; we never receive or store your card number or other payment details.
• Notification services: deliver push reminders to your device.
• Diagnostics providers: receive crash reports, performance data and feedback form submissions.

We may also disclose information if the law requires it.

4. Data Retention & Deletion

We keep your information for as long as your account is active.

Delete your account in the app: go to Profile → Delete Account. This permanently deletes your account along with all your app data. You can also ask us to delete your data by emailing the address below.

Deleting your account does not cancel an app store subscription — cancel it in your app store account settings. Purchase records held by the app store and our subscription service are retained as required for billing and tax purposes.

When you delete your account, your data is deleted from our active servers immediately. Any remaining copies in backups and diagnostic logs are permanently deleted within 90 days. We may keep limited records longer only where the law requires it.

Revoking permissions: you can turn off notifications at any time in the app or in your device settings, and change photo access in your device settings.

5. Your Privacy Rights

You can view and edit your content in the Apps at any time. Depending on where you live (for example, California under the CCPA, or the EEA and UK), you may also have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent. We will not discriminate against you for exercising these rights. To make a request, email us at the address below.

6. Security

We use industry-standard measures, including encryption in transit, to protect your data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Children's Privacy

The Apps are not intended for children under 13, and we do not knowingly collect their personal information. If we learn that a child under 13 has provided us with personal information, we will delete it.

8. Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page and change the effective date above.

9. Contact Us

Questions about this policy, or requests about your data:

Exa Software Lab LLC
Email: support@exasoftlab.com
2108 N ST STE N
SACRAMENTO, CA 95816